Returning an unopened product:
We are happy to offer a 30 day money back guarantee. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened, in the original package and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Gift cards are a non-returnable item and are exempt from being returned.
Only regular priced items may be returned, sale items are final and cannot be returned.
By returning an unopened product within 30 days of purchase you are eligible to receive a full refund or exchange for the same value.
You will be responsible for any shipping costs associated with returning an unopened product.
Returning an open product:
Open product return will only be accepted in case of a defective product. If the product you received is found to be defective, we will accept it back and will issue a full refund or exchange.
In order to determine if a product is defective, please contact us and send us as much details as possible about the issue, including a detailed description, pictures, videos etc.
All shipping costs associated with a defective product will be covered by us.
Please note that in case of a refund, if you originally paid using bitcoin;
- We cannot guarantee that you will receive your refund by bitcoin, you refund can be issued by other form of payment.
- We will only refund the amount paid in Canadian Dollar currency at the time of purchase. We do not abide by or follow Bitcoin currency rates and/or fluctuations.